As a self-employed Travel Agent Consultant, I support customers from their initial enquiry through to booking. I handle bookings, changes, cancellations and post-booking issues, and investigate travel and fare queries using booking systems and supplier information.
At Transport for West Midlands, I support customers with travel enquiries, ticket purchases, refunds and service-related questions by telephone and email. I investigate issues across multiple systems, maintain accurate records and explain options or escalate when further support is needed.
