Alan Escobar
@alanescobar
I resolve end-user IT issues across Windows, macOS, accounts, devices, and connectivity.
United StatesWhat I'm looking for
At SharkEye Technology Services, I serve as the primary contact for end-user hardware, software, and network connectivity issues while triaging and routing tickets as Interim Dispatch. I resolve application performance problems, provision user and email accounts, maintain client systems, and supported response efforts during an active security incident.
I've also delivered Tier 1/2 project-based support for small businesses and individuals, including Windows and Microsoft 365 troubleshooting, device refreshes, OS installations, migrations, onboarding, and offboarding. My Security+ and ISC2 Certified in Cybersecurity credentials complement a steady, documented approach to troubleshooting and security awareness.
Experience
Work history, roles, and key accomplishments
Tech Support / Interim Dispatch
SharkEye Technology Services, LLC
Jul 2025 - Present (1 year 2 months)
Serve as primary point of contact for end-user hardware, software, and network connectivity issues, and stepped up as Interim Dispatch, triaging incoming tickets and routing them to Tier 1/Tier 2 techs. Provide day-to-day troubleshooting and software advisory support, including provisioning new user accounts and email addresses.
Education
Degrees, certifications, and relevant coursework
El Camino College
Coursework, Accounting
Completed coursework in Accounting at El Camino College in Torrance, California.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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