Nicole Shook

I am a detail-oriented and highly organized professional with extensive experience in data entry, customer service, and administrative support. My core skills include accurately inputting and organizing large volumes of confidential data while ensuring consistency and reliability in records. I excel in streamlining processes to improve efficiency, and I am adept at working independently in remote environments, consistently meeting strict deadlines.

Throughout my career, I have demonstrated strong communication skills, effectively handling client inquiries and resolving issues with a patient and solution-oriented approach. My experience as a Patient Care Advocate has equipped me with the ability to manage confidential patient data while adhering to HIPAA and company confidentiality policies. I have successfully created and maintained databases to enhance accessibility and efficiency, ensuring error-free records and seamless healthcare operations.

In my role as a Customer Service Representative at Shespys Investigations, I delivered exceptional customer support by efficiently documenting interactions and streamlining administrative tasks. My problem-solving and critical thinking skills have enabled me to tackle challenges with precision, ensuring timely resolution and improved productivity in fast-paced environments.