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@nael
Fast-learning team player with strong organizational and communication skills.
I am a dedicated and fast-learning professional with a strong background in customer service and medical records management. My experience at Florida Orthopedic Institute and Med Services of America has equipped me with the skills necessary to excel in fast-paced environments. I pride myself on my ability to create welcoming atmospheres that enhance customer experiences, as evidenced by my success in exceeding customer satisfaction targets by 17%.
Throughout my career, I have demonstrated my commitment to organizational excellence and teamwork. I have trained new employees in balancing procedures and have been recognized as Employee of the Month for consistently meeting customer satisfaction goals. I am eager to leverage my skills in a challenging position that offers opportunities for growth and advancement.
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Work history, roles, and key accomplishments
Florida Orthopedic Institute
Mar 2024 - Apr 2025 (1 year 1 month)
Accessioned, filed, and pulled physician’s medical requisitions and performed data entry and mail processing. Prepared patient charts for doctor appointments and handled inbound/outbound calls, faxing, and scheduling.
Med Services of America
Mar 2023 - Feb 2024 (11 months)
Accessioned, filed, and pulled physician’s medical requisitions and performed data entry and mail processing. Engaged and supported daily customers to optimize the customer experience.
Degrees, certifications, and relevant coursework
High school diploma, General Studies
Software and tools used professionally
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