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Alain Christan Allado

@alainchristanallado

Sales support and order management professional at Danby Appliances who processed 200+ orders weekly and supported customers across email and CRM.

Philippines

Message

At Danby Appliances Ltd., I managed customer orders from entry through delivery and processed 200+ orders weekly. I supported appliance inquiries, billing concerns, and service issues, and resolved returns, refunds, replacements, and disputes.

At The Global Trade Chamber, I assisted businesses transitioning to virtual processes and conducted outreach to prospective members and partners. I also organized virtual events and meetings.

At ONCUE and Xceligent, I generated and qualified leads for moving services and researched commercial real estate data. I also developed AIVA, an AI virtual assistant project with workflows for scheduling, booking management, and task execution.

Experience

Work history, roles, and key accomplishments

Sales Support - Order Management VA

Danby Appliances Ltd.

Feb 2021 - Dec 2025 (4 years 10 months)

Managed end-to-end processing and fulfillment of high-volume customer orders, ensuring accuracy from initial entry to final delivery. Provided customer support for appliance-related inquiries, orders, billing concerns, and service issues.

Order Processing Customer Support CRM Management Data Entry Data Validation Returns and Refunds Dispute Resolution Communication Skills Google Sheets Excel Multitasking Time Management

Executive Assistant VA

The Global Trade Chamber

Jan 2020 - Jan 2021 (1 year)

Assisted businesses in transitioning to virtual processes during the COVID-19 pandemic lockdown, enabling them to maintain operations and growth. Conducted targeted email and call outreach to identify and engage new business prospects.

Email outreach Phone Outreach Lead Generation Virtual Events Communication Skills Relationship Building Business Development

Client Acquisition VA

ONCUE

Jan 2017 - Jan 2020 (3 years)

Generated and qualified prospective customers for moving services through outbound lead generation and client outreach. Conducted prospect research to identify potential customers and business opportunities within target markets.

Lead Generation Prospect Research Customer Relationship Management Communication Skills Active Listening Troubleshooting Technical Support Teamwork

Real Estate VA

Xceligent

Jan 2014 - Jan 2017 (3 years)

Conducted outbound calls to property owners, brokers, tenants, and other sources to gather key commercial real estate information. Compiled and maintained comprehensive databases of property listings, transactions, and market analysis.

Outbound Calling Data Collection Database Management Market Research Data Verification Public Records Research Collaboration