Open to opportunities

Akvile Vitkauskaite

@akvilevitkauskaite

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Customer-focused customer service specialist with 6+ years delivering high-volume, compliant support.

Croatia

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What I'm looking for

I seek a remote role aligned with UK hours where I can use consultative sales, CRM expertise, and empathetic support to boost retention and meet KPIs.

I am a customer-focused professional with over six years' experience delivering high-volume customer service, sales support, and client retention across regulated and fast-paced environments. I consistently manage complex inquiries, resolve complaints with empathy, and deliver service excellence via phone, email, and chat.

My background includes roles in kitchen sales and design, recruitment, regional sales, energy lead generation, and sensitive public-health customer support. I have driven measurable results—exceeding sales targets, ranking as the top-performing designer in 2019, reducing follow-ups through proactive communication, and resolving 80%+ of inquiries independently in a pandemic-response contact centre.

I am fully remote-ready from Croatia, experienced with CRM systems (including Bullhorn), data accuracy, compliance processes, and multi-channel support. I seek opportunities where I can apply consultative selling, lead generation, and empathetic customer care to improve retention and drive business outcomes.

Experience

Work history, roles, and key accomplishments

Kitchen Sales Designer

Magnet

Aug 2023 - Feb 2025 (1 year 6 months)

Managed full customer journey from inquiry to installation, improving satisfaction and reducing follow-ups through proactive communication; exceeded sales targets via consultative kitchen design solutions.

3D CAD Sales Consultative Selling CRM Customer Service Pipeline Management

Recruitment Consultant

Manpower

Feb 2023 - Aug 2023 (6 months)

Delivered full-cycle recruitment for temporary blue-collar roles, revitalised client relationships using Bullhorn CRM, and ensured compliance with employment checks while maintaining accurate records.

Bullhorn Candidate Sourcing Client Engagement Compliance Screening

Regional Sales Representative

YouFibre

Sep 2022 - Feb 2023 (5 months)

Delivered door-to-door fibre internet sales, building trust to close deals and consistently exceed monthly targets while guiding customers through the switching process.

Door to Door Sales Customer Acquisition Objection Handling Communication Relationship Building Switching

Business Energy Lead Generator

Tritility

Jan 2022 - Sep 2022 (8 months)

Generated qualified B2B leads via high-volume cold calling, conducted energy bill audits and LOA processing, and consistently set 15+ appointments weekly for the sales team in a regulated environment.

Cold Calling Lead Generation Energy Bill Audits B2B Sales Compliance Appointment Setting

Customer Support Agent

Sitel

Mar 2021 - Feb 2022 (11 months)

Handled high-volume inbound calls on COVID-related topics, independently resolved over 80% of queries and accurately logged data in PHE systems while maintaining professionalism during peak demand.

Inbound Logging Empathy PHE Database Compliance