Open to opportunities

Neha Rastogi

@neharastogi1

Message

I drive enterprise growth through customer success and strategic account management.

India

Message

What I'm looking for

I'm looking to drive customer success, enterprise growth, adoption, retention, and expansion through strategic account management, data-led customer insights, and close collaboration with product, sales, compliance, and go-to-market teams.

I'm driving customer success and enterprise growth at Native Teams, where I manage a $1M B2B portfolio with 96% client retention. I increased platform seat adoption by 35%, expanded portfolio revenue by 28% year-over-year, and use HubSpot health-scoring dashboards to proactively reduce churn.

I've also built onboarding and customer-experience programs for AI-powered B2B SaaS at EventCRM and digital corporate banking at Kotak Mahindra Bank. My work has reduced onboarding time by up to 25%, improved adoption, supported product roadmaps, and resolved client escalations through close collaboration with product, compliance, marketing, and sales teams.

I bring experience managing enterprise and HNI customer relationships, identifying upsell opportunities, improving CSAT and NPS, and navigating AML, KYC, KYB, FATCA, and FEMA requirements.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Account Manager

Current

Native Teams

Oct 2024 - Present (1 year 10 months)

Boosted platform seat adoption by 35% through a targeted onboarding framework for Enterprise B2B customers. Maintained a 96% client retention rate across a $1M B2B portfolio and expanded revenue by 28% year-over-year.