At Your Solutions Call Center, I handled inbound and outbound customer contacts across phone, email, and chat, resolving billing, account, and technical questions. I logged cases in the CRM and followed up with billing and technical teams on complex issues.
As a freelance translator and interpreter, I provided English, French, and Arabic translation, localization, and interpretation for international clients. I also managed revisions and maintained terminology glossaries across projects.
At Pres de Val Call Center, I ran outbound telemarketing campaigns, tracked customer interest, and converted qualified leads into sales. I updated customer profiles and interaction notes for follow-up.
Earlier, at Teleperformance, I supported customers with account setup, product questions, and basic technical troubleshooting across multiple channels.
