Akpevwe Bekibele
@akpevwebekibele
Customer Success Manager with 5+ years of experience in technical support and event management.
What I'm looking for
I am a dedicated professional with a strong background in customer success management, technical support, and event coordination. My experience spans over five years, where I have excelled in roles that require effective communication, problem-solving, and leadership. I hold an AWS Certified Cloud Practitioner certification and am proficient in MS Office, Windows, MacOS, and Linux.
In my current role as Event Director/Client Liaison Officer, I oversee all aspects of event planning, from conceptualization to execution. I have a proven track record in budget planning, vendor procurement, and logistics management. My technical expertise includes threat detection, cloud security, and incident response, which I applied in my previous role as a Technical Support Advocate.
I am passionate about continuous learning and professional development. I participate in CTF challenges to enhance my technical skills and stay updated with industry trends. My goal is to leverage my diverse experience to contribute to an organization's success while fostering a culture of excellence and innovation.
Experience
Work history, roles, and key accomplishments
Event Director
The Haven Event Co
Jan 2021 - Present (4 years 5 months)
Oversee and coordinate all aspects of planning from event conceptualization to execution. Responsible for procurement, budget management, logistics, and event day coordination.
Technical Support Advocate
Tek Experts Nigeria
Jun 2020 - Jan 2021 (7 months)
Addressed user tickets regarding hardware, software, and network issues. Conducted remote troubleshooting and provided product education to users.
Customer Support Representative
Vikki Beqs Couture
Apr 2019 - Jun 2020 (1 year 2 months)
Processed customer orders and ensured adherence to quality and prompt delivery. Engaged with customers via social media and prepared satisfaction reports.
Teacher
National Youth Service Corps
May 2018 - Apr 2019 (11 months)
Prepared lessons and projects, reinforced learning concepts in Agricultural Science, and planned graduation events. Participated in community development programs.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Science, Archaeology
2014 - 2018
Studied Archaeology, focusing on the study of human history and prehistory through excavation and analysis of artifacts, structures, and other physical remains.
Presentation National High School
Secondary School Certificate
2013 - 2013
Completed WAEC/NECO examinations, demonstrating proficiency in various subjects as part of secondary education.
Availability
Location
Authorized to work in
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