Akinsanya Olamide

Respond to product enquiries, provide clear information to support customer decisions, and create customer-facing product content while maintaining consistent brand communication.

Supported clients with account access, platform navigation, and product-related questions. Delivered one-to-one onboarding and platform guidance, prepared training plans, and escalated complex technical issues.

Researched customer behaviour, competitor activity, and digital trends, organized findings, and prepared concise reports for a remote team.

Created and organized student email accounts, handled remote support tasks, and maintained clear communication while completing account setup requests.

Assisted customers with banking enquiries and routine transactions, processed deposits, withdrawals, and transfers, and supported ATM custody, BVN verification, and international money-transfer requests.

Supported front-desk banking services, customer enquiries, cash handling, and transaction documentation while maintaining accurate records and professional client relations.

Assisted customers with product enquiries and recommendations in a retail sales environment, supporting product presentation and responding to customer concerns.

Pursuing a Bachelor of Science in Business Administration, expected to complete in 2027.

Earned a National Diploma in Office Technology and Management in 2016.

Completed the West African Senior School Certificate in 2013.

Completed a certification in Customer Relationship Management.

Completed a certification in Customer Service.

Completed a Professional Digital Marketing Certification.

Completed a Data Analytics Fellowship.

Earned the Microsoft Power BI Data Analyst Associate (PL-300) certification.

Completed a certification in Data Entry and Analysis.

Completed a certification in Record Keeping.

Completed an Executive Assistant Training certification.