Akino Koizumi
@akinokoizumi
I lead multicultural hotel operations and create welcoming experiences for international guests and communities.
ZimbabweWhat I'm looking for
I've managed daily hotel operations at PLAY&co, leading recruitment, onboarding, scheduling, service improvements, and guest-experience standards in a fast-paced multilingual environment.
My work combines hotel management with PR, social media, events, CSR initiatives, and revenue operations. I've also hosted live game presentations for international users at Evolution, maintaining engaging, high-quality experiences in a professional studio.
I've supported refugee and migrant communities across Japan, the Middle East, and Europe through organizations including Collective Aid, Refugee 4 Refugees, and Solidarity Network with Migrants Japan.
As a native Japanese speaker fluent in English, I bring cross-cultural communication, team coordination, user empathy, and hospitality operations to international teams.
Experience
Work history, roles, and key accomplishments
Refugee Support
Collective Aid
Oct 2024 - Present (1 year 10 months)
Provided support to refugees in Calais, France, assisting with daily needs and community outreach.
Retail Assistant
Rakuten Mobile
Nov 2025 - Feb 2026 (3 months)
Assisted with retail operations, customer service, and sales support at a mobile network store.
Hosted live game presentations in a professional studio for international users, ensuring high engagement and a seamless experience in a fast-paced, multilingual environment.
Hotel Manager
PLAY&co
Mar 2023 - May 2024 (1 year 2 months)
Oversaw daily hotel operations, managed multicultural teams, and ensured high-quality guest experiences. Contributed to PR activities, social media management, events, and CSR initiatives.
Refugee Support
Refugees Evolution
Oct 2021 - May 2024 (2 years 7 months)
Supported refugee communities in Lesbos, Greece, through assistance and community engagement.
Receptionist
PLAY&co
Oct 2021 - Feb 2023 (1 year 4 months)
Managed front desk operations, guest services, and administrative tasks. Supported team coordination and ensured smooth daily operations.
Receptionist
Hotel Cen
Jul 2021 - Dec 2021 (5 months)
Managed front desk operations, guest services, and administrative tasks at a hotel.
Refugee Support
PIR
Jan 2018 - Dec 2021 (3 years 11 months)
Provided support to refugees in Tokyo and Saitama, Japan, assisting with community outreach and integration.
Receptionist
Hostel Den
Aug 2021 - Aug 2021 (0 months)
Managed front desk operations, guest services, and administrative tasks at a hostel.
Receptionist
Sadou Hostel Tokyo Ueno
Aug 2018 - Mar 2020 (1 year 7 months)
Managed front desk operations, guest services, and administrative tasks at a hostel.
Refugee Support
Solidarity Network with Migrants Japan
Jan 2018 - Dec 2019 (1 year 11 months)
Provided support to refugees and migrants in Tokyo, Japan, assisting with community outreach and integration.
Refugee Support
İmece İnisiyatifi Derneği
Oct 2019 - Nov 2019 (1 month)
Provided support to refugees in Nizip, Turkey, assisting with daily needs and community outreach.
Refugee Support
Laylac Center
Jul 2019 - Oct 2019 (3 months)
Provided support to refugees in Bethlehem, Palestine, assisting with daily needs and community outreach.
Education
Degrees, certifications, and relevant coursework
Dokkyo University
Bachelor Degree, Foreign Studies
2016 - 2021
Bachelor Degree in Foreign Studies from Dokkyo University, with a focus on languages and multicultural communication.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
Interested in hiring Akino?
You can contact Akino and 90k+ other talented remote workers on Himalayas.
Message AkinoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
