Open to opportunities

Aude Abel

@audeabel

Message

Dynamic event manager with extensive experience in multicultural environments.

Australia

Message

What I'm looking for

I seek a dynamic role in a collaborative environment that values creativity and cultural diversity.

I am a versatile professional with a strong background in event management and customer service, having successfully led diverse teams across multiple countries. My experience as an International Freelancer has honed my skills in restaurant management and childcare, allowing me to adapt quickly to various cultural contexts while ensuring high standards of service.

In my role as an Event Manager for the City of Metz, I coordinated large-scale events, managing partnerships and sponsorships that generated over €600,000. My ability to engage communities through social media and digital growth strategies has proven effective, as I successfully doubled follower engagement during my tenure. I am passionate about continuous development, having completed multiple certifications that enhance my professional skill set.

Experience

Work history, roles, and key accomplishments

Current

International Freelancer

Current

International Freelancer

Sep 2022 - Present (2 years 10 months)

Led a multicultural team as a restaurant manager, overseeing daily operations, coordinating staff schedules, and ensuring high standards of customer service for over 80 daily orders. Provided childcare as an au pair for three families in different countries, managing routines and ensuring children's emotional and educational growth.

Childcare Team Leadership Customer Service Intercultural Communication

Event Manager

City of Metz

Mar 2022 - Present (3 years 4 months)

Facilitated the Metz Plage event by leading preparations, entertainment coordination, and live operations, optimizing a successful outcome for over 100,000 visitors. Sourced and negotiated with sponsors and partners for an event exceeding €600,000, managing the main sponsor and coordinating over 20 simultaneous daily activities.

Event Coordination Partnership Management Community Management Social Media Management Content Creation Public Relations Event Planning Project Management

Customer Service Manager Assistant

Lohmann & Raucher

Apr 2021 - Present (4 years 3 months)

Improved processes to boost quality, speed, and compliance for a customer service team handling over 150,000 calls annually. Maintained and updated CRM records and customer profiles to guarantee accurate, up-to-date information supporting effective customer interactions.

Process Optimization Compliance Customer service management CRM Data Management Market Analysis Cross Functional Collaboration Quality Assurance Strategic Planning Team Leadership

Marketing Assistant

Lohmann & Raucher

Jun 2020 - Present (5 years 1 month)

Designed and distributed a product newsletter sent to approximately 20,000 clients and prospects using mass emailing tools. Created over 10 promotional visuals to support three marketing campaigns and product launches.

Email Marketing Marketing Campaigns Product Launches Competitive Analysis Graphic Design Market Research

Sales Assistant

Lohmann & Raucher

Jul 2019 - Present (6 years)

Managed over 200,000 orders per year and follow-ups for healthcare professionals nationwide, ensuring fast, accurate delivery of critical medical supplies. Maintained CRM records on SAP and Salesforce to streamline communication, coordinating logistics and resolving issues to ensure satisfaction for over 21,000 clients.

Client Relationship Management Order Management CRM Salesforce Logistics Coordination Sales Support Administrative Assistance Customer Satisfaction Data Entry Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

ICN Business School of Nancy

Bachelor of Business Management, Business Management

Activities and societies: Member of IcnConcoursNégo Association, Recognized for outstanding work in fundraising and coordinating event (2022).

Specialized in Communication, focusing on developing strong foundational knowledge in business principles and communication strategies. Gained expertise in various aspects of business management, preparing for diverse professional roles.

Coursera

Certificate, Various

Completed certifications in Hospitality Luxury Brand Management and Management Skills for New Managers, enhancing leadership and brand strategy expertise. Also, studied Introduction to Food and Health and Child Nutrition and Cooking, gaining knowledge in health and nutrition.