Mary Aimudo

Serve as the primary point of contact for clients, ensuring smooth communication and exceptional service for electrical installations, generator repairs, and heavy-duty maintenance projects. Coordinate service requests, appointments, and on-site schedules, and support resolution of client inquiries and technical concerns.

Processed customer account openings, amendments, and closures in compliance with KYC, AML, and internal banking procedures. Prepared and verified account documentation, liaised with internal departments and external customers to resolve account-related issues, and supported tax and compliance documentation.

Provided exceptional customer service to over 5,000 customers, educating them on bank products and facilitating smooth account opening. Managed card operations including issuance, stock management, linking, and hotlisting, minimizing service disruptions by 5%.

Completed the AML/CFT: Ultimate Beneficial Owner training program.

Completed the Ethics and Compliance training program.

Completed the GIMS and Data Privacy training program.

Completed the AML/CFT: Proliferation Financing training program.

Completed the AML/CFT: Customer Profiling and Risk Rating training program.

Pursued a Bachelor of Science in Statistics, completing the degree in 2022.

Completed the Customer Service Tenets training program.

Completed a Higher National Diploma in Science Laboratory Technology with a focus on Biochemistry.

Completed an Ordinary National Diploma in Science Laboratory Technology.