Open to opportunities

Akinboye Daniel

@akinboyedaniel

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Resourceful graduate skilled in HR, customer support, and Web3 operations.

Nigeria

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What I'm looking for

I am seeking a role where I can apply HR and customer support skills, drive Web3 adoption, contribute to team training, and improve operational processes.

I am a resourceful and adaptable graduate with hands-on experience in HR administration, customer support, and Web3/cryptocurrency operations. I have successfully managed recruitment and onboarding, maintained HR records, trained clients on wallet setup and CEX/DEX usage, and achieved high customer satisfaction through efficient CRM-driven support.

I bring practical UI/UX fundamentals (Figma), strong communication, and process-improvement experience demonstrated by a 20% recruitment efficiency improvement and a 95% client satisfaction rate. I am eager to contribute to organizational growth through a structured graduate trainee program and to help teams scale operations and user adoption.

Experience

Work history, roles, and key accomplishments

Public Relations Officer

Drug-Free CDS

Jan 2024 - Dec 2025 (1 year 11 months)

Managed public-facing communications and community engagement for outreach campaigns during NYSC service, addressing inquiries and supporting large-group coordination to build community trust.

Public Relations Community Engagement Communication Event Coordination Stakeholder Management Outreach

Customer Support Representative

Micas Styles

Jan 2023 - Dec 2025 (2 years 11 months)

Handled daily customer enquiries across calls, email, and social media, documented interactions in CRM, and supported sales/operations with order tracking and follow-ups to maintain high satisfaction.

Customer Support CRM Ticketing Email Support Social Media Support Documentation Client Relationship Management

Customer Support & Web3 Operations

Flames Group

Jan 2021 - Dec 2025 (4 years 11 months)

Managed 50+ daily client inquiries with a 95% satisfaction rate, onboarded and trained clients on wallet setup and CEX/DEX usage, and documented cryptocurrency transactions to improve transparency and retention.

Web3 Operations Customer Support Transaction Monitoring Training CRM

HR Intern

Boro International School

Jan 2020 - Dec 2022 (2 years 11 months)

Assisted screening, interviewing, and onboarding processes, improving recruitment efficiency by 20% and maintaining accurate HR records to support compliance and performance tracking.

Recruitment Onboarding HR & Administration Record keeping Policy Implementation Process Improvement