akinbobola david

I am a customer-focused Call Support Representative with nearly two years of experience managing high-volume client interactions within construction and public works. I combine empathy, active listening and conflict resolution to maintain client trust and strong relationships.

At Labister Construction Ltd I handled 200+ calls daily with a 95% satisfaction rate, promoted services and supported upselling while coordinating updates with site engineers and administrative teams. In my current role at the Federal Ministry of Works I serve as the primary liaison between the Ministry and Public Relations Officers of contracted construction companies, maintaining call logs and resolving escalated issues promptly.

I hold a B.Eng in Civil Engineering and a certification in Customer Service and Relationship Management, and I bring disciplined multitasking, CRM proficiency and clear communication to roles that require client-facing coordination and operational reliability.