Mikayla Azeta28
@mikaylaazeta28
I resolve customer issues across phone, email, chat, CRM, and case-management channels.
NigeriaWhat I'm looking for
At Leadway, I manage high volumes of inbound and outbound customer calls, investigate complaints and account issues, and monitor escalated cases through resolution. I document interactions accurately and provide empathetic, clear support that meets service standards.
Previously at Outsource Global, I resolved service requests, educated customers on products and policies, and supported inquiries across phone, email, and other channels. My earlier administrative, front-office, records-management, and data-entry experience helps me keep customer information organized and follow-up effective.
Experience
Work history, roles, and key accomplishments
Managed high volumes of inbound and outbound customer calls, delivering accurate information and resolving inquiries efficiently.
Investigated and resolved customer complaints, service requests, and account-related issues while adhering to established service standards.
Documented customer interactions, maintained accurate records, and updated case information to support effective follow-up and is
Resolved customer complaints and service requests by identifying issues, providing solutions, and escalating complex cases when necessary.
Educated customers on products, services, and company policies to improve understanding and satisfaction.
Demonstrated empathy, active listening, and clear communication when handling challenging customer situations.
Responded promptly to customer inquiries via
Supported administrative and operational activities within the ministry by assisting with documentation, data management, and project coordination. Gained practical experience in public sector operations while contributing to the efficient execution of departmental tasks.
Assisted with inventory documentation for computer accessories, including printers, toners, cartridges, networking devices, and other IT products.
Managed front desk operations and served as the first point of contact for customers, vendors, and business partners.
Maintained organized digital and physical records, ensuring easy access to business documents and customer information.
Education
Degrees, certifications, and relevant coursework
Kaduna Polytechnic
High School Diploma, Electrical and Electronics Engineering
Federal University of Technology Minna
Bachelor of Education - BEd, Electrical and Electronics Engineering
2020 - 2023
Kaduna polytechnic
NCE, Electrical and electronics technology education
2017 - 2019
Federal University of Technology Minna
Bachelor of Education, Electrical and Electronics Engineering
2020 - 2023
Pursued a Bachelor of Education in Electrical and Electronics Engineering from 2020 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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