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TEE User

@taiwoalabi

Reliable customer support & service professional with 2 years resolving complaints. Calm under pressure, detail-oriented, remote-ready.

Nigeria

Message

What I'm looking for

An entry-level customer support or customer service role where I can put my complaint-handling, communication, and problem-solving skills to real use. I'm looking for a team that values reliability, accuracy, and genuine care for customers, ideally in a remote-friendly role.

I'm a detail-oriented professional based in Nigeria with two years of experience handling public complaints, petitions, and enquiries for two government ministries in Oyo State. I specialize in staying calm and professional under pressure, resolving issues accurately, and documenting cases clearly so nothing falls through the cracks. I'm quick to learn new systems and tools, comfortable working independently, and fully set up for remote work with stable internet, backup power, and a quiet home environment. I'm looking to bring this same reliability and care to a customer support or customer service role, ideally with a team that values accuracy and genuinely listens to its customers.

Experience

Work history, roles, and key accomplishments

Intern / Corps Member

Ministry of Lands, Housing and Urban Development, Oyo State

Nov 2024 - Nov 2025 (1 year)

Reviewed and responded to petitions, complaints, and public enquiries related to land and infrastructure matters, staying calm and professional even when issues were contentious. Prepared accurate reports and records, ensuring every case was properly documented and easy to follow up on. Worked closely with senior staff to resolve issues within guidelines and turnaround expectations.

Complaint Resolution Communication Skills Conflict Resolution Documentation Microsoft Office Problem Solving And Time Management Skills Attention To Detail

Contract Staff

Federal Ministry of Works and Housing

Jul 2023 - Oct 2024 (1 year 3 months)

Supported data collection, file organization, and documentation across multiple concurrent cases and projects. Coordinated site visits and gathered information needed to resolve planning enquiries. Retained beyond the original placement, reflecting reliability and consistent performance.