Md Faizan

I am a dedicated customer support specialist with experience delivering high-quality service across phone, chat, and email for technology companies including Neemans Private Limited and Altruist Technologies.

At Neemans I used Salesforce and Freshdesk to manage cases, handle escalations tactfully, and maintain high CSAT and quality assurance scores. At Altruist Technologies I resolved high volumes of inbound calls and chats, documented feedback for improvements, and assisted in sales campaigns that contributed to revenue growth.

I bring strong verbal and written communication, analytical problem-solving, accurate documentation, and adaptability, and I am eager to join a dynamic organization that values customer experience and operational excellence.