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Akhil Janardanan

@akhiljanardanan

Message

SRE-focused IT Operations Engineer driving observability, incident response, and reliability improvements.

India

Message

What I'm looking for

I seek SRE/operations roles focused on observability, automation, and major-incident handling within collaborative teams that prioritize reliability and continuous improvement.

I am an analytical, proactive IT Operations Engineer with 6+ years’ experience ensuring service reliability across distributed systems. I specialize in observability, incident response, and automation, using tools like Datadog, Splunk, SignalFx, CAL, IRIS, and OpenTelemetry to drive operational excellence.

I have a proven record reducing MTTR by 30%, cutting false alerts by 40%, and restoring services within SLA during high-severity incidents. I lead major incident handling, RCA, and cross-functional coordination, and I build dashboards, automated workflows, and documentation to improve uptime and transparency.

I bring strong communication and stakeholder management skills, an SRE-oriented mindset, and a continuous-improvement approach to incident prevention and performance engineering. I seek roles where I can scale observability, automate operations, and improve service availability.

Experience

Work history, roles, and key accomplishments

Current

IT Operations Engineer

Current

PayPal Inc.

Sep 2023 - Present (2 years 3 months)

Coordinate and lead resolution of high-severity incidents for global payment services, leveraging Datadog, Splunk and OpenTelemetry to isolate root causes within minutes and reduce business impact. Implemented automated escalation and alerting workflows that lowered MTTR and improved SLA adherence.

Incident Management Datadog Splunk OpenTelemetry Root Cause Analysis SRE Alerting

Infrastructure Support Analyst

Pearl Group Services Limited

Jun 2019 - Aug 2023 (4 years 2 months)

Maintained 24x7 infrastructure availability and integrated CAL, IRIS and OpenTelemetry into monitoring stacks to improve observability and reduce alert noise by 40%. Designed Splunk dashboards and collaborated with DevOps to align operations with SRE practices.

Splunk OpenTelemetry Monitoring Alert Optimization Shell Scripting Incident Response

Education

Degrees, certifications, and relevant coursework

Sage University, Indore

Master of Business Administration, Production & Operations Management; Finance

2021 - 2023

Completed a Master of Business Administration with concentrations in Production & Operations Management and Finance, focusing on operations, process improvement, and managerial finance.

Rajiv Gandhi Proudyogiki Vishwavidyalaya

Bachelor of Engineering, Information Technology

2015 - 2019

Earned a Bachelor of Engineering in Information Technology with coursework in software, systems, and IT fundamentals supporting infrastructure and operations roles.