Aaqib Ahmad

I’m a Senior Site Reliability Engineer with 6.5+ years of experience across e-commerce, fintech, and enterprise tech. I specialize in building observable, reliable, and scalable cloud infrastructure using AWS, Kubernetes, and Terraform, with a strong focus on turning teams from reactive firefighting into proactive reliability ownership.

At Sephora, I led a full observability overhaul—consolidating Dynatrace, Splunk, Grafana, and Prometheus into a unified monitoring stack—and established SLOs to significantly reduce incident response time for AKS services. I also automated cloud provisioning with Terraform and Ansible, cutting deployment time by 40% and eliminating manual configuration errors.

I’ve built and improved CI/CD using Git, GitHub Actions, Jenkins, and ArgoCD, and I’ve managed production Kubernetes clusters with Helm to ensure high availability and smooth rollouts. Across my roles, I drive SRE best practices like incident management, postmortem culture, and on-call process improvements—while keeping observability and reliability deeply connected to day-to-day engineering.