Open to opportunities

Sunil Gupta

@sunilgupta

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Technical support engineer with expertise in cybersecurity and troubleshooting.

India

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What I'm looking for

I seek a role that fosters growth in cybersecurity and technical support.

I am a dedicated Technical Support Engineer with a B.Tech in Computer Science Engineering. My career spans several years in the tech industry, where I have honed my skills in providing exceptional technical support to customers worldwide. I have a strong foundation in security tools and technologies, which has enabled me to effectively assist clients with endpoint protection and backup software.

Currently, I work as a Security Support Engineer at Acronis, where I collaborate with global teams and contribute to the creation of support articles. My previous roles include Cyber Security Analyst and Web Security Specialist, where I performed vulnerability assessments and managed on-site web security projects. I pride myself on my analytical and problem-solving abilities, which allow me to diagnose and resolve complex technical issues efficiently.

Experience

Work history, roles, and key accomplishments

Current

Security Support Engineer

Current

Acronis

Sep 2020 - Present (4 years 9 months)

Provided technical support to worldwide customers, focusing on endpoint protection and backup software. Utilized Salesforce and JIRA for communication and issue tracking, collaborating with the R&D team. Contributed to global team efforts and created Acronis support articles.

Salesforce Jira Endpoint Protection Backup Technical Support Troubleshooting Global Team Collaboration

Cyber Security Analyst

TISPL

Jan 2020 - Sep 2020 (8 months)

Served as a Cyber Security Consultant, performing Vulnerability Assessment and Penetration Testing (VAPT) on network and web applications. Applied strong analysis and troubleshooting skills to identify and resolve security vulnerabilities. Collaborated with internal and external stakeholders to deploy targeted assessments.

VAPT Network Security Web Security Vulnerability Assessment Penetration Testing Troubleshooting

Web Security Specialist

Codec Networks

Oct 2016 - Oct 2018 (2 years)

Handled on-site web security projects and provided direct support to clients. Diagnosed and resolved various technical issues, including network connections, OS problems, and hardware failures. Performed operating system upgrades and custom installations to ensure system integrity.

Web Security Troubleshooting

IT Consultant

PATH INDIA

Jul 2015 - Jul 2016 (1 year)

Resolved IT issues for students, including password resets, network connection problems, and hardware failures. Performed operating system upgrades and custom installations as needed. Developed applications based on Java, applying application security tools.

IT Consulting Troubleshooting Hardware Java Application Security