AKELIA SAMUELS
@akeliasamuels
Customer-focused sales and customer service specialist with strong communication and collections experience.
JamaicaWhat I'm looking for
I am a customer-focused sales and service specialist with several years' experience across inbound/outbound sales, customer support, and debt collection. I quickly learn products and systems, and I combine clear communication with positive language to resolve issues and close sales.
My background includes roles at international contact centers and local service providers where I handled reservations, membership sales, cash handling, multi-application troubleshooting, and cold-calling to recover unpaid balances. I advanced into training new agents after mastering procedures and consistently documenting interactions.
I take pride in excellent customer service, persistence in collections, and the ability to adapt to varied responsibilities; I seek roles where I can contribute sales results, help customers, and continue developing operational and leadership skills.
Experience
Work history, roles, and key accomplishments
Debt Collection Specialist
C4 Global Solutions
Oct 2023 - Present (2 years)
Performed cold calls to retrieve unpaid balances, handled debtor disputes, documented interactions, and trained new agents to production readiness.
Inbound/Outbound Sales Agent
Nice Global
Mar 2023 - Aug 2023 (5 months)
Managed simultaneous applications to handle inbound and outbound sales, customer service, and email support, resolving issues across channels under high workload.
Outbound Sales Agent
Segoso Caribbean
Nov 2022 - Mar 2023 (4 months)
Made outbound calls to sell memberships to professional females, driving conversions through targeted phone outreach and follow-up.
Sales Representative / Sales Specialist
Teleperformance
Feb 2022 - Mar 2023 (1 year 1 month)
Performed reservations and sales activities, fostering customer loyalty and soliciting future business across sales and customer support channels.
Customer Service Representative
Alabama Que
Apr 2021 - Sep 2021 (5 months)
Handled inbound customer calls, processed cash and orders, and resolved customer issues to maintain satisfaction and repeat business.
Education
Degrees, certifications, and relevant coursework
St. Hilda’s Diocesan High School
Caribbean Secondary Education Certification, General Secondary Education
2015 - 2020
Completed secondary education and sat seven Caribbean Examinations Council subjects, including Agricultural Science, Biology, English A, English B, Information Technology, Mathematics, and Social Studies.
Availability
Location
JamaicaAuthorized to work in
Job categories
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