Himalayas logo
AS
Open to opportunities

AKELIA SAMUELS

@akeliasamuels

Customer-focused sales and customer service specialist with strong communication and collections experience.

Jamaica
Message

What I'm looking for

I am looking for a customer-facing role in sales or collections where I can deliver results, help customers, and grow into leadership or training responsibilities.

I am a customer-focused sales and service specialist with several years' experience across inbound/outbound sales, customer support, and debt collection. I quickly learn products and systems, and I combine clear communication with positive language to resolve issues and close sales.

My background includes roles at international contact centers and local service providers where I handled reservations, membership sales, cash handling, multi-application troubleshooting, and cold-calling to recover unpaid balances. I advanced into training new agents after mastering procedures and consistently documenting interactions.

I take pride in excellent customer service, persistence in collections, and the ability to adapt to varied responsibilities; I seek roles where I can contribute sales results, help customers, and continue developing operational and leadership skills.

Experience

Work history, roles, and key accomplishments

TE

Sales Representative / Sales Specialist

Teleperformance

Feb 2022 - Mar 2023 (1 year 1 month)

Performed reservations and sales activities, fostering customer loyalty and soliciting future business across sales and customer support channels.

Education

Degrees, certifications, and relevant coursework

SS

St. Hilda’s Diocesan High School

Caribbean Secondary Education Certification, General Secondary Education

2015 - 2020

Completed secondary education and sat seven Caribbean Examinations Council subjects, including Agricultural Science, Biology, English A, English B, Information Technology, Mathematics, and Social Studies.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
AKELIA SAMUELS - Debt Collection Specialist - C4 Global Solutions | Himalayas