Romario Brown
@romariobrown
I support customers, coach service teams, and improve technical support operations.
JamaicaWhat I'm looking for
I'm currently supporting Vista Print customers as a Care Coordinator, providing graphic design support alongside customer service.
Previously at Care Solace, I helped clients connect with a wide variety of mental health professionals as a Care Companion.
At Concentrix and Conduent, I provided real-time agent support, evaluated calls for coaching and development, and helped teams meet service-level goals across phone and chat environments.
I've also led teams by motivating members, delegating tasks, and implementing timelines to achieve organizational targets. I work with Zendesk, Genesys Cloud, Microsoft Office, and Canva.
Experience
Work history, roles, and key accomplishments
Care Coordinator
Vista Print
Oct 2024 - Present (2 years)
Assist with graphic design support and customer service.
Care Companion
Care Solace
May 2021 - Jun 2024 (3 years 1 month)
Assist clients with getting connected to a wide variety of mental health professionals.
Motivated team members to achieve organizational goals. Developed and implemented timelines to achieve targets. Delegated tasks to team members.
Provided real-time support for agents to help ensure service levels were met. Evaluated calls for coaching and development.
Subject Matter Expert (SME) – Phone and Chat Agent Technical Support
Conduent
Jan 2015 - Dec 2019 (4 years 11 months)
Provided real-time support for agents to help ensure service levels were met. Evaluated calls for coaching and development in a chat- and phone-based environment.
Education
Degrees, certifications, and relevant coursework
Rusea's High School
High School Diploma, General Studies
2008 - 2013
Attended Rusea's High School from 2008 to 2013.
Bethel Primary Junior High School
Primary School Certificate, General Studies
2002 - 2008
Attended Bethel Primary Junior High School from 2002 to 2008.
Availability
Location
JamaicaAuthorized to work in
Job categories
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