Romario Brown
@romariobrown
I support customers, coach service teams, and improve technical support operations.
JamaicaWhat I'm looking for
I'm currently supporting Vista Print customers as a Care Coordinator, providing graphic design support alongside customer service.
Previously at Care Solace, I helped clients connect with a wide variety of mental health professionals as a Care Companion.
At Concentrix and Conduent, I provided real-time agent support, evaluated calls for coaching and development, and helped teams meet service-level goals across phone and chat environments.
I've also led teams by motivating members, delegating tasks, and implementing timelines to achieve organizational targets. I work with Zendesk, Genesys Cloud, Microsoft Office, and Canva.
Experience
Work history, roles, and key accomplishments
Care Coordinator
Vista Print
Oct 2024 - Present (1 year 10 months)
Assist with graphic design support and customer service.
Care Companion
Care Solace
May 2021 - Jun 2024 (3 years 1 month)
Assist clients with getting connected to a wide variety of mental health professionals.
Supervisor / Team Leader / Matter Expert
Concentrix
Jan 2019 - Dec 2021 (2 years 11 months)
Motivated team members to achieve organizational goals. Developed and implemented timelines to achieve targets. Delegated tasks to team members.
Subject Matter Expert
Concentrix
Jan 2019 - Dec 2021 (2 years 11 months)
Provided real-time support for agents to help ensure service levels were met. Evaluated calls for coaching and development.
Subject Matter Expert (SME) – Phone and Chat Agent Technical Support
Conduent
Jan 2015 - Dec 2019 (4 years 11 months)
Provided real-time support for agents to help ensure service levels were met. Evaluated calls for coaching and development in a chat- and phone-based environment.
Education
Degrees, certifications, and relevant coursework
Rusea's High School
High School Diploma, General Studies
2008 - 2013
Attended Rusea's High School from 2008 to 2013.
Bethel Primary Junior High School
Primary School Certificate, General Studies
2002 - 2008
Attended Bethel Primary Junior High School from 2002 to 2008.
Availability
Location
JamaicaAuthorized to work in
Job categories
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