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Akash Saproo

@akashsaproo

Operations and logistics professional at Growth Catalyst Group of Companies, leading T-Force dispatch operations and Canadian medical shipments.

India

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What I'm looking for

I’m looking to contribute to Operations and Supply Chain functions, using analytical problem-solving and process optimization to improve operational performance.

At Growth Catalyst Group of Companies (Advatix, XPDEL & Archway), I lead end-to-end Control Tower logistics operations across U.S. and Canadian markets, covering dispatch, last-mile execution, inventory, vendors, and warehouse coordination.

For T-Force Logistics, I lead a team of 20+ dispatchers and drive data-informed dispatch practices and cost-optimized routing. This work improved on-time performance and operational efficiency while supporting consistent SLA attainment.

I coordinate time-critical, temperature-sensitive medical shipments for Canadian Blood Services, maintaining shipment visibility and communicating with stakeholders to resolve issues and manage escalations.

I also led a team of 7 supporting RONA's After Sales Customer Service operations, overseeing inventory, vendors, procurement, and warehouse coordination. At 1MG Technologies Pvt. Ltd., I supported healthcare service operations, order fulfilment, and escalation handling.

Experience

Work history, roles, and key accomplishments

Current

Team Leader – Operations

Current

Growth Catalyst Group of Companies

Jun 2021 - Present (5 years 5 months)

Led end-to-end Control Tower logistics operations, managing dispatch, last-mile execution, inventory, vendor management, and warehouse coordination. Oversaw a team of 20+ dispatchers for T-Force Logistics and managed time-critical medical shipments for Canadian Blood Services.

Control Tower Operations dispatch management Last Mile Logistics Vendor Management Inventory Management SLA Adherence Data Driven Decision Making Route Optimization Escalation Management Team Leadership ABC Cycle Counting

Service Operations Executive

1MG Technologies Pvt. Ltd.

Apr 2019 - Jul 2020 (1 year 3 months)

Supported healthcare service operations by managing customer queries, coordinating with cross-functional teams, and overseeing end-to-end order fulfilment. Managed the Escalation Desk, handling sensitive customer queries and risk management cases.

Customer Service Order Fulfilment Escalation Management Cross functional Coordination Risk Management