Manpreet Kaur
@manpreetkaur20
Customer Service Supervisor at SynaxisLogisticsInc. improving logistics service and reducing shipment complaint volumes by 30–40%.
IndiaWhat I'm looking for
At SynaxisLogisticsInc., I led end-to-end customer service operations for B2B and B2C logistics clients, maintaining 95–98% customer satisfaction. I managed shipment and delivery escalations within SLA, reducing complaint volumes by 30–40%.
At PgeinPvtLtd, I responded to shipment and order inquiries and coordinated with warehouse, dispatch, transportation, carriers, and drivers to keep customers updated and support pickups and deliveries.
At Teleperformance, I led a team of 15 customer service representatives in the SBI process. I introduced performance KPIs and improvement initiatives that increased team efficiency by 20–30%, and conducted onboarding and refresher training.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
Synaxis Logistics Inc.
Jan 2024 - Present (2 years 9 months)
Led end-to-end customer service operations for B2B/B2C logistics clients, ensuring 95–98% customer satisfaction. Managed escalations and resolved shipment/delivery issues within SLA, reducing complaint volumes by 30–40%.
Customer Service Representative
PgeinPvtLtd
Jan 2022 - Jan 2024 (2 years)
Responded to customer inquiries regarding shipments, delivery schedules, and order status through phone, email, and CRM systems. Coordinated with warehouse, dispatch, and transportation teams to provide accurate shipment updates.
Dispatcher
LightSpeed Logistics
Jan 2022 - Dec 2022 (11 months)
Managed dispatch schedules for trucks, drivers, and freight carriers to optimize route efficiency and reduce transit times. Maintained accurate records of deliveries, driver logs, and shipment documentation.
Led a team of 15 customer service representatives in the SBI banking process, conducting coaching and performance reviews. Implemented performance KPIs and drove improvement initiatives that increased team efficiency by 20–30%.
Education
Degrees, certifications, and relevant coursework
University of Lucknow
Master of Business Management, HR & Marketing
2020 - 2022
Pursued a Master of Business Management with a focus on HR and Marketing, developing skills in human resources and marketing strategies.
St. John's College, Agra
Bachelor of Commerce, Commerce
2017 - 2020
Completed a Bachelor of Commerce, gaining a strong foundation in commerce and business principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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