Sandeep Ghorai

Direct end-to-end warehouse and inventory operations across 3 processing units, ensuring seamless material flow and optimal stock availability. Manage comprehensive inventory lifecycle, stock control, and warehouse logistics to support multi-facility production demands and customer fulfillment targets.

Managed end-to-end warehouse operations, including receiving, storage, inventory control, and dispatch for international markets. Implemented process improvements and warehouse organization strategies, resulting in enhanced operational efficiency and reduced losses.

Led end-to-end cold chain operations, overseeing 3 supervisors in inventory, inward, and outward processes to ensure operational efficiency and compliance. Developed structured pallet numbering system that enhanced inventory traceability, enabling identification of 2000+ tons of untraceable stock across 650+ SKUs.

Executed daily dispatch operations, collaborating with accounts, logistics vendors, and drivers for timely deliveries. Optimized route planning and resource allocation, significantly improving efficiency and minimizing delays.

Delivered prompt and effective customer support via voice channels, handling high call volumes while meeting KPIs for resolution time, quality, and customer satisfaction. Assisted customers with order tracking, returns, refunds, and account management using Amazon's internal systems.

Coordinated daily dispatch operations, managed sales orders and delivery schedules, and ensured timely, accurate documentation and shipment tracking. Monitored inventory levels and collaborated with sales and warehouse teams, generating performance reports to support logistics planning and sales forecasting.

Provided customer support across voice and non-voice channels, addressing inquiries, resolving complaints, and ensuring high levels of customer satisfaction. Assisted customers with account management, billing issues, and basic technical troubleshooting, adhering to performance metrics and quality standards.

Supported daily plumbing store operations by managing material handling, issuing tools, and ensuring accurate inventory tracking for site requirements. Coordinated with technicians and site supervisors to maintain timely availability of plumbing materials, contributing to smooth workflow and project timelines.

Supervised and coordinated bulk cargo loading and unloading operations, ensuring adherence to schedules, safety standards, and efficient resource utilization. Conducted thorough pre- and post-loading inspections, while monitoring compliance with environmental and safety regulations throughout cargo handling processes.

Completed ITI (Fitter) under NCVT, gaining technical skills in fitting and industrial training.

Completed Higher Secondary (12th) under WBCHSE, focusing on general education.