Sourav Das
@souravdas6
I lead last-mile dispatch operations and optimize Amazon fleet performance.
IndiaWhat I'm looking for
I lead daily dispatch operations and load planning for multiple logistics clients at New Fleet Solutions, overseeing the Ultra Care Logistics fleet and Amazon DSP scorecard performance.
I coordinate driver schedules, maintenance, breakdown resolution, rosters, audits, and SLA compliance while guiding dispatch teams to maintain efficient workflows and Fantastic Plus ratings.
I also build HTML/CSS fleet dashboards and advanced Google Sheets automation to monitor driver pace, safety violations, KPIs, and resource allocation. Previously, I managed U.S. transportation logistics for Honda and Watco Logistics and delivered customer support across chat, email, and calls.
Experience
Work history, roles, and key accomplishments
Dispatch Operations Manager
New Fleet Solutions
Aug 2025 - Present (1 year 1 month)
Manage comprehensive daily dispatch operations and load planning for multiple clients, overseeing the Ultra Care Logistics fleet. Oversee driver scheduling, truck maintenance coordination, and provide real-time resolution for breakdowns and delays.
Customer Service Representative
Innover Digital (NLB Services Pvt Ltd)
Jan 2022 - Jan 2025 (3 years)
Served as Customer Service Representative and Logistics Specialist, managing U.S. Mode transportation and Watco Logistics for Honda. Coordinated shipments, ensured timely delivery, and resolved customer inquiries with efficiency and accuracy.
Customer Service Representative
Concentrix Daksh Pvt Ltd.
Jan 2017 - Dec 2017 (11 months)
Handled end-to-end customer service through chat support, managing dual concurrency chats to resolve queries efficiently. Provided prompt, accurate, and professional assistance while ensuring high customer satisfaction.
Customer Services Executive
Fusion Bpo Services Pvt Ltd.
Jan 2016 - Jan 2017 (1 year)
Worked in the U.K survey process (Verso), making outbound calls to U.K residents and conducting surveys for lead generation.
Education
Degrees, certifications, and relevant coursework
Calcutta University
Bachelor of Arts, Graduate Coursework
2009 - 2012
Bachelor of Arts degree from Calcutta University, completed in 2012.
Sarat Chandra Sur Institution
Higher Secondary, General Studies
2007 - 2008
Grade: 65%
Higher Secondary 12th Board examination passed with 65% score in 2008 under W.B.C.H.S.E.
MD Networks
Diploma, Computer Application
Diploma in Computer Application from MD Networks.
St. Peter's High School
Secondary School Certificate, General Studies
2005 - 2006
Grade: 54%
Madhyamik 10th Board examination passed with 54% score in 2006 under W.B.B.S.E.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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