Shaik Fahad

Manage end-to-end warehouse operations for multiple FMCG brands, including inbound receiving, put-away, storage, inventory control, picking, packing, dispatch, and outbound fulfillment. Lead warehouse staff and drivers to achieve productivity, order fulfillment, and inventory accuracy targets.

Developed vendor relationships and supported sourcing initiatives that contributed to a 10% reduction in procurement costs. Coordinated logistics and transportation activities across locations to support timely order fulfillment and delivery.

Managed fulfillment operations for 50,000+ customer orders across warehouse, procurement, logistics, and customer operations. Implemented warehouse best practices that improved picking accuracy, inventory control, and order fulfillment performance.

Coordinated last-mile delivery operations, route planning, and fleet utilization to support timely customer deliveries. Resolved day-to-day transportation and delivery issues while maintaining service quality and delivery performance.

Resolved seller escalations and coordinated with cross-functional teams to improve operational efficiency and seller experience.

Provided customer support for Lifestyle and Max Fashion operations and resolved customer issues through timely communication. Maintained service quality and process compliance across customer operations.

Supported operational quality initiatives and service delivery improvements.

Built customer relationships, assessed requirements, recommended suitable financial products, and worked toward sales targets.

Completed 2PUC in Accounting from 2011 to 2013.

Completed SSLC in 2008.

Pursued a Bachelor's Degree in Accounting and Finance.

Received the Best Performance Award in 2022.