Akash S
@akashs3
I resolve customer and technical issues across healthcare and SaaS support.
IndiaWhat I'm looking for
I've supported international customers at SaasAnt Infotech and Availity India, resolving technical, portal, billing, and claims-related issues through chat and voice channels.
At SaasAnt Infotech, I handle around 20 chats per day using Zoho Desk CRM, troubleshoot portal issues, manage escalations, and maintain an approximate 99/100 quality score while meeting SLA timelines.
At Availity India, I supported US healthcare providers and payers through roughly 35 daily inbound and outbound calls, documented cases in Salesforce CRM, maintained HIPAA compliance, and trained around 10 new hires on processes, tools, and quality expectations.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
SaasAnt Infotech Private Limited
Provided technical and customer support to international customers via chat, handling approximately 20 chats per day. Maintained a quality score of approximately 99/100 while managing tickets, escalations, and issue resolution within SLA timelines.
Education
Degrees, certifications, and relevant coursework
Sankara College of Science and Commerce
Bachelor of Computer Applications, Computer Applications
2019 - 2022
Pursued a Bachelor of Computer Applications, focusing on computer science and applications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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