Adeeba Anjum
@adeebaanjum
I resolve high-volume customer issues through precise email, chat, and voice support.
IndiaWhat I'm looking for
I've supported customers at Highbrow Technology Inc. and Niftel Communication Private Limited, resolving issues through email, chat, and voice while balancing empathy with technical precision.
At Highbrow Technology, I handled up to 200 weekly Zendesk tickets, maintained macros, wrote tailored troubleshooting guidance, and escalated complex technical cases through Slack-based collaboration. I also monitored SLA deadlines and flagged suspicious requests under privacy and security policies.
At Niftel Communication, I used clarifying questions to identify root causes, delivered personalized resolutions, and maintained organized CRM records for reliable follow-up and hand-offs.
I'm committed to clear written communication, accurate documentation, and solving customer problems with kindness, patience, and precision.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Highbrow Technology Inc.
Nov 2025 - Jun 2026 (7 months)
Handled 100-150 support tickets weekly via email and chat in Zendesk, scaling to up to 200 tickets weekly as proficiency grew. Used and maintained Zendesk macros for common issues, documented ticket notes, escalated unresolved issues, and flagged suspicious requests per security policies.
Customer Support Executive
Niftel Communication Private Limited
Nov 2024 - Oct 2025 (11 months)
Resolved customer queries via personalized email and voice support, achieving first-contact resolution and reducing repeat contacts. Authored FAQs and reference notes, maintained case records in CRM systems, and partnered with team members to align on response standards.
Education
Degrees, certifications, and relevant coursework
Chhatrapati Shahu Ji Maharaj University
Bachelor of Science, Biotechnology
Pursuing a Bachelor of Science in Biotechnology at Chhatrapati Shahu Ji Maharaj University, Kanpur, India.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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