Looking for a job

Aman Tiwari

@amantiwari11

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I lead sales and operations teams to improve revenue, productivity, and customer experience.

India

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What I'm looking for

I'm seeking a challenging managerial opportunity in sales, business operations, customer operations, service delivery, or process management where I can lead teams, improve productivity, manage stakeholders and partners, and contribute directly to business growth.

I've managed sales and operations at Allen Career Institute and Doubtnut, translating business objectives into team targets, operational workflows, and measurable performance outcomes.

At Doubtnut, I managed end-to-end sales operations, outsourced partner teams, productivity tracking, and corrective action plans. My team exceeded quarterly sales targets by 130%.

Previously at Arvato Bertelsmann, I led high-volume customer operations across sales, service, claims, collections, inbound and outbound support, email, and chat. I handled escalations, client coordination, SLA performance, and service recovery, contributing to an approximately 10% improvement in customer satisfaction.

I'm focused on building accountable teams, using operational data and MIS reporting to resolve bottlenecks, improve workflows, and deliver stronger revenue, service quality, and customer outcomes.

Experience

Work history, roles, and key accomplishments

Deputy Manager

Allen Career Institute Pvt. Ltd.

Jan 2023 - Dec 2024 (1 year 11 months)

Managed day-to-day business and operational activities, including team coordination, performance monitoring, and process adherence. Established and monitored team-level KPIs and KRAs, and supported process improvements to enhance operational efficiency.

Operations Management Team Leadership KPI Management Performance Monitoring Process Improvement Escalation Management Stakeholder Management MIS Reporting