akash bharti
@akashbharti
Service Engineer with 5+ years of experience in troubleshooting, installation, and maintenance of te
What I'm looking for
I am a seasoned Service Engineer with a strong background in troubleshooting, installation, and maintenance of technical equipment. With over 5 years of experience in the industry, I possess excellent problem-solving skills and attention to detail, enabling me to resolve complex technical issues efficiently.
My expertise lies in providing top-notch technical support, ensuring timely resolution of IT support tickets, and maintaining high levels of customer satisfaction. I am well-versed in configuring and troubleshooting Apple products, including iPhones, iPads, and MacBooks, as well as setting up and configuring Audio-Visual and Video Conferencing systems.
As a skilled communicator, I excel in working independently and in teams, ensuring seamless collaboration with customers and internal teams to address escalated issues promptly. I am committed to staying updated on the latest repair techniques, tools, and technologies related to Apple devices, ensuring that I provide exceptional technical support to clients.
Experience
Service Engineer
Team Computers Pvt Ltd
Nov 2021 - Aug 2023 (1 year 9 months)
Provided specialized support for VIPs using Apple products, including iPhones, iPads, and MacBooks. Configured and troubleshot Exchange email on Apple devices and administered Office 365 services.
Service Engineer
Reliance ResQ
Aug 2022 - Sep 2022 (1 month)
Analyzed and understood user-reported issues related to iOS and MacBook devices. Monitored and met Key Performance Indicators (KPIs) such as Turnaround Time (TAT) and Customer Satisfaction (CSAT).
Customer Service Executive
Tresor System Pvt Ltd
Feb 2022 - Jul 2022 (5 months)
Provided effective technical support for Apple products or services, ensuring timely issue resolution. Utilized troubleshooting techniques to identify the root cause of technical problems.
Sap Executive
M/S supply chain services
Aug 2018 - Jul 2021 (2 years 11 months)
Entered and processed customer orders using SAP software. Managed the procurement of inventory based on demand and sales forecasts.
Tech stack
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