Open to opportunities

Nang Trishna chowlu

@nangtrishnachowlu

Message

Customer Experience professional delivering premium international service and empathetic support.

India

Message

What I'm looking for

I’m seeking remote Customer Support, Experience, or Success opportunities within a global organization, where I can apply my premium service mindset, complaint resolution, and real-time service recovery in a high-empathy, cross-cultural environment.

I’m an accomplished Customer Experience professional with over seven years of experience in international aviation, delivering premium service to high-value passengers. I’m recognized for exceptional complaint resolution, service recovery, and cross-cultural communication under pressure.

As a Cabin Crew – International & Premium Fleet at Air India, I delivered personalized service under strict protocols, resolved complex customer concerns with empathy and professionalism, and maintained seamless communication with travelers from diverse global cultures. Previously at IndiGo Airlines, I managed high-priority and special assistance cases and earned Employee of the Month (February 2021) for outstanding problem-solving and multitasking.

Experience

Work history, roles, and key accomplishments

Cabin Crew – Intl & Premium

Air India

Aug 2022 - May 2026 (3 years 9 months)

Delivered personalized, premium service to international and high-value passengers under strict protocols. Resolved complex concerns with empathy, performed real-time service recovery, and ensured safety while maintaining premium standards in high-pressure situations.

Zendesk Freshdesk Service Recovery De escalation Cross Cultural Communication

Cabin Crew

IndiGo Airlines

Aug 2018 - Aug 2022 (4 years)

Provided efficient, high-standard customer service in a fast-paced environment. Managed high-priority and special assistance passenger cases with professionalism and care.

Service Recovery De escalation Cross Cultural Communication