I’m seeking a remote Customer Service Representative role where I can use my communication and problem-solving skills to support customers and create positive experiences. I value teamwork, growth, and a company that prioritizes excellent service. I'm adaptable, tech-savvy, and eager to contribute to a supportive and customer-focused environment.
Akanbi Faith
@akanbifaith
Customer-focused pro with 2+ yrs in service/support, skilled in remote tools & issue resolution.
What I'm looking for
I am a dedicated Customer Service Representative with over two years of experience providing excellent support through phone, email, and live chat. I have strong communication skills, the ability to handle high volumes of inquiries, and a passion for solving customer issues efficiently and empathetically. I’m skilled in using tools like Zendesk, Google Workspace, and Microsoft Teams, and I enjoy working remotely where I can stay focused, organized, and responsive. My goal is to contribute to a customer-focused team and grow in a remote support role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Brightconnect Solutions
Nov 2022 - May 2024 (1 year 6 months)
Responded to customer inquiries via email, live chat, and phone with an average response time of under 2 minutes.
Customer Support Agent
NexoGroup E commerce
Jan 2021 - Mar 2022 (1 year 2 months)
Managed customer communications through Intercom and WhatsApp Business.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
Bachelor of Science in Education , Social Studies
2018 - 2024
Grade: 3.6
Activities and societies: President, Charity CDS Group (NYSC), Calabar Municipal LGA Chairman, Electoral Committee – National Association of Social Studies Students (NASSS) Member, Constitution Review Committee – Nigerian University Education Students Association (NUESA)
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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