ajuwon pelumi
@ajuwonpelumi
I resolve high-volume customer inquiries across chat, email, and calls while meeting SLA and quality targets.
NigeriaWhat I'm looking for
At Teleperformance, I managed high-volume customer inquiries through live chat and email, resolved issues through troubleshooting and empathy, and maintained accurate CRM and ticketing records while meeting SLA and response-time targets.
Previously at RedCouch Limited, I supported Medicare and Medicaid eligibility and enrollment through outbound calls and email, verified eligibility, explained coverage options, and escalated complex cases professionally. I bring more than two years of remote customer support experience across customer experience, complaint resolution, CRM systems, and service-quality improvement.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Teleperformance
Dec 2025 - Jul 2026 (7 months)
Managed high-volume customer inquiries via live chat and email while meeting SLA and response-time targets. Resolved customer issues through troubleshooting, empathy, and timely escalation when required.
Customer Service Representative
RedCouch Limited
Aug 2023 - Nov 2025 (2 years 3 months)
Provided outbound call and email support for Medicare and Medicaid eligibility and enrollment. Verified customer eligibility and explained healthcare coverage options clearly.
Education
Degrees, certifications, and relevant coursework
ajuwon hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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