Ajay Pillai

Led global expansion and change management initiatives, creating governance models and documentation libraries for international projects. Mentored technical writers and established customer-first processes to streamline operations.

Spearheaded change management efforts by developing training and documentation libraries, enhancing community engagement through redesigned internal platforms.

Managed payroll functionality within QuickBooks, achieving significant increases in monthly active users and cloud product adoption.

Designed and conceptualized product models for an affiliate finance program, leading market research and creating a roadmap for an AI-enabled product.

Improved user experience for the 'Stargate' product by leading the Dev Ex Program, creating a content library, and enhancing documentation standards, resulting in increased user satisfaction.

Led the transition of IT systems and digital documentation processes, creating governance programs and runbooks for organizational efficiency.

Updated marketplace offerings and implemented ML-based dynamic pricing strategies, mentoring the CEO on product-based mindsets.

Led the transformation of the marketing ecosystem through integrated processes and developed a cloud application for budget management, improving operational efficiency.

Oversaw enterprise-wide marketing planning and resource management transformations, implementing Lean and Agile methodologies to enhance customer journey mapping.

Managed the first multilingual Marketing Operations Centre of Excellence, integrating AI technologies and scaling operations to enhance global marketing efforts.

Developed a rental program for construction equipment, establishing a profitable business model and executing strategies for market penetration in Southeast Asia.

Managed financial planning and demand programs, leading marketing operations and achieving significant revenue growth through strategic pricing and analytics.

Implemented 6 Sigma initiatives to drive business growth and product development, achieving substantial savings and recognition for innovative application of methodologies.

Introduced new products into the quarrying market, establishing testing and benchmarking procedures to enhance competitive positioning.

Responsible for sales forecasting and market expansion, achieving significant sales growth through strategic solution selling and long-term contracts.

Completed an MBA in Engineering Management, focusing on integrating engineering principles with business practices to enhance organizational performance.

Earned a Bachelor of Engineering in Mechanical Engineering, gaining a solid foundation in mechanical design, thermodynamics, and materials science.