At SiteImpact, I manage and optimize Zoho CRM, including administration, workflow automation, user management, and data governance. I also built sales dashboards in Looker Studio and Zoho Analytics.
At mySmilist, I owned Revenue Operations across Sales and Customer Success, streamlining lead management, deal conversion, onboarding, and treatment monitoring through CRM automation. I built and governed CRM architecture and leadership dashboards to improve data quality and visibility into pipeline, compliance, and revenue performance.
Earlier, I supported sales operations, onboarding coordination, and customer success processes at BYJU’S, Kredily, and Absolution, and supported SDLC activities at Cognizant. I also implemented RPA-based automation and founded Cozy Kleen, managing its order workflows, reporting, and operations.
