Ajay Chouhan

I am an experienced customer service and technical support professional with 5+ years supporting global marketplaces, primarily at Amazon. I was trained across Amazon Pay, Corporate Gift Cards, Account Security, and Login & Pay with Amazon and supported Amazon.in, Amazon.com, Amazon.es and Amazon.co.uk.

Prior to Amazon, I served as a Level 3 Technical Support Engineer for the AT&T voice process at DXC Technology under Fidelis Corporate Solutions and as a Technical Support Executive for Microsoft Asia Pacific at Teleperformance. I handled escalations, resolved complex technical issues, and delivered consistent customer-focused outcomes across international markets.

I hold a Bachelor of Computer Application and a Certification in Information Security & Ethical Hacking from Appin Technology Lab, and I am proficient with WordPress, Microsoft Office (including Excel), C++, HTML, MySQL, SEO and digital marketing. I combine hands-on technical troubleshooting with a strong foundation in computer and IT security practices.

I thrive in fast-paced, customer-facing environments where multitasking, clear communication, and team collaboration are essential. I focus on improving customer satisfaction, reducing escalations, and applying technical expertise to streamline processes and secure accounts.