At Epifi Technologies Private Ltd., I supported transaction monitoring and onboarding as a Risk & Fraud Outcall Analyst, then moved into a Vendor Lead role. I helped create a case management process that reduced errors by 20% and worked with debt collections, achieving a 95% quality score and an 80% recovery rate on the 0–30 bucket.
At Razorpay Software Private Ltd, I moved from KYC Analyst to Analyst/ Subject Matter Expert, supporting merchant onboarding and a partial payment gateway activation feature that reduced manual basic KYC checks by 50%. Earlier, I worked in sales at Ola Financial Services and customer retention for Airtel through Hinduja Global Services.

