Open to opportunities

Ajantha Chandran

@ajanthachandran

Message

Enthusiastic IT Support Engineer with a strong technical foundation.

United Kingdom

Message

What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth in a collaborative environment.

I am an enthusiastic IT Support Engineer with a solid technical foundation and a passion for solving complex IT issues. My experience at Yed Connect Pvt Ltd has equipped me with the skills to provide first-contact IT support, achieving a high-resolution rate on initial contact by effectively logging and resolving tickets. I leverage my technical expertise to maximize potential in professional environments, committed to delivering top-notch IT solutions and enhancing operational efficiency.

Throughout my career, I have managed incidents using ticketing systems like ServiceNow, ensuring timely updates and efficient escalation to 2nd/3rd line support when required. I have conducted IT inductions for new employees, improving their proficiency with organizational systems and tools. My in-depth understanding of networking protocols and experience in managing servers, Active Directory, and cloud services like Office 365, AWS, and Azure have allowed me to collaborate effectively with cross-functional teams and third-party vendors to troubleshoot and resolve complex technical issues.

Experience

Work history, roles, and key accomplishments

Technical Support Analyst

Yed Connect Pvt Ltd

Jan 2020 - Dec 2023 (3 years 11 months)

Provided first-contact IT support, achieving a high-resolution rate by effectively logging and resolving tickets. Installed, configured, and repaired client hardware, software, and network devices, minimizing downtime. Managed incidents using ticketing systems like ServiceNow, supported patch management, and collaborated with cross-functional teams to resolve complex technical issues.

ServiceNow Active Directory Office 365 Patch Management IT Security Incident Management Customer Support

Education

Degrees, certifications, and relevant coursework

University Of Kerala

BSc Computer Science, Computer Science

Acquired a strong foundation in computer science principles, including programming, data structures, and algorithms. Developed skills in software development and system analysis.

De Montfort University

PGDip Cyber Security, Cyber Security

Studied advanced concepts in cybersecurity, including network security, ethical hacking, and digital forensics. Gained expertise in protecting systems and data from cyber threats.