CGChris Gill
@chrisgill
Proactive IT Technical Support Analyst with strong troubleshooting skills.
United KingdomWhat I'm looking for
As a proactive and solutions-focused IT Technical Support Analyst, I have developed a strong background in troubleshooting hardware, software, and network issues across diverse environments. My experience at MANAGED247 has equipped me with the skills to deliver timely, customer-centric support while maintaining system performance and ensuring minimal downtime.
Throughout my career, I have excelled in diagnosing technical problems, managing service requests, and supporting users at all levels with clarity and efficiency. My role involved high-priority ticket escalation and resolution, contributing to 2nd line troubleshooting, and ensuring response and resolution times met agreed-upon service levels. I am adept at using remote desktop tools and other support mechanisms to effectively resolve issues.
With a solid educational foundation, including a BSc in Digital Technologies, I am committed to continuous learning and adapting to new challenges. I thrive in team environments and possess excellent communication skills, making me a valuable asset in any technical support role.
Experience
Work history, roles, and key accomplishments
IT Technical Support Analyst
Managed247
Apr 2021 - Present (4 years 3 months)
Provided timely and customer-centric technical support, troubleshooting hardware, software, and network issues. Managed service requests and ensured response and resolution times met agreed-upon service levels.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Northampton
BSc Digital Technologies, Digital Technologies
Grade: Second Upper Class - 2:1
Graduated with a Bachelor of Science in Digital Technologies, achieving a Second Upper Class (2:1). The program provided comprehensive knowledge in digital technologies and their applications.
Mark Rutherford Upper School
GCSE's, Multiple Subjects
Completed secondary education, achieving GCSE qualifications in various subjects including Maths, English, Geography, English Literature, Graphics, Computing, IT Core, and PE.
Bedford College
ICT Level 2, Information and Communication Technology
Grade: Merit
Achieved an ICT Level 2 qualification with Merit, demonstrating foundational knowledge and skills in Information and Communication Technology.
Bedford College
ICT Level 3, Information and Communication Technology
Grade: Merit
Completed an ICT Level 3 qualification with Merit, further developing advanced skills and understanding in Information and Communication Technology.
Bedford College
Computing HNC, Computing
Grade: Merit
Obtained a Computing HNC with Merit, focusing on higher-level computing concepts and practical applications.
Bedford College
Computing HND, Computing
Grade: Merit
Achieved a Computing HND with Merit, demonstrating advanced knowledge and skills in various computing disciplines.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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