MK
Open to opportunities

MUTAHIR KHAN

@mutahirkhan

Collaborative chat support agent with strong leadership skills.

Pakistan
Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in customer support and technology.

As a dedicated chat support agent with experience in customer service, I thrive in collaborative environments where I can leverage my communication skills and leadership abilities. My journey began as a Live Chat Agent at SHJ Internationals, where I was the first point of contact for customers on a gaming platform. I managed player accounts, resolved complaints, and ensured a seamless customer experience, all while maintaining meticulous transaction logs.

In addition to my professional experience, I have honed my leadership skills as Head Boy at Garrison College Boys, where I led various initiatives and participated in competitions that showcased my ability to innovate and inspire. My academic background in Computer Science from the University of the People further complements my practical experience, as I am eager to apply my knowledge to develop impactful solutions in the tech industry.

Experience

Work history, roles, and key accomplishments

SI

Live Chat Agent

SHJ Internationals

Jan 2023 - Dec 2023 (11 months)

Acted as the first point of contact for customers on a Facebook-based gaming platform. Created and managed player accounts, handled deposits/withdrawals, and tracked transactions using custom company software.

SA

Computer Science & English Teacher

Siddique Science Academy

Jan 2022 - Dec 2023 (1 year 11 months)

Taught Computer Science and English to secondary-level students. Developed lesson plans and digital resources tailored to student needs.

Education

Degrees, certifications, and relevant coursework

University of the People logoUP

University of the People

Bachelor of Science, Computer Science

2024 -

Currently pursuing a Bachelor of Science in Computer Science through an online program. Expected to complete the degree in 2028.

GB

Garrison College Boys

Intermediate, Computer Science

2021 - 2023

Completed Intermediate studies with a focus on Computer Science.

TS

The Punjab School

Matriculation, Science Group

2019 - 2021

Completed Matriculation with a focus on the Science Group.

Tech stack

Software and tools used professionally

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MUTAHIR KHAN - Live Chat Agent - SHJ Internationals | Himalayas