Looking for a job

Dilawaiz Farooq

@dilawaizfarooq

Message

I resolve high-volume customer issues across chat, email, calls, and CRM systems.

Pakistan

Message

What I'm looking for

I'm looking for customer service, technical support, chat, email, call center, or outbound sales work where I can resolve customer issues, communicate clearly, and support customers across multiple channels.

At Pixako Technologies, I provided first-line technical and customer support through live chat, email, and calls, resolving high volumes of customer queries while maintaining clear, professional communication. I use Genesys, Jira, and Liberate CRM to manage conversations, document cases, troubleshoot issues, and escalate critical concerns.

My teaching background strengthened my ability to explain complex information simply and communicate effectively with different audiences. I bring 2.5 years of customer support experience across fast-paced, remote, and customer-facing environments.

Experience

Work history, roles, and key accomplishments

Senior Technical Support / Chat Support Agent

Pixako Technologies

Jan 2024 - Jun 2026 (2 years 5 months)

Provided first-line customer support through live chat, email, and calls, resolving queries with clarity and professionalism. Managed high volumes of customer conversations, used Genesys, Jira, and Liberate CRM, and escalated critical cases as needed.

Customer Service Live Chat Email Support Call Support CRM Genesys Jira Liberate Troubleshooting De escalation Ticket Management Case Documentation Data Entry Microsoft Word Excel Google Docs Google Sheets Zoom Teams

English Teacher

The Educators

Jan 2022 - Dec 2023 (1 year 11 months)

Communicated clearly with students and parents, explaining complex concepts in a simple manner. Prepared written materials and managed classroom interactions professionally.

Communication Skills Written Communication Classroom Management Material Preparation