Aiyesha Witter

I am a dedicated and results-oriented customer service professional with over four years of experience in support, sales, and HR functions. My journey has been marked by a proven ability to resolve issues efficiently, deliver high-quality service, and build strong client relationships. I thrive in dynamic, remote environments and am known for my flexibility and strong communication skills.

Currently, I serve as an HR Live Support Specialist at Sutherland Global, where I provide phone-based HR support to current, former, and potential employees. My role involves addressing inquiries on policies, benefits, and employment matters with professionalism, ensuring high customer satisfaction scores. Previously, I worked as a Collections & Customer Service Agent, where I handled collections and account resolution for auto loan clients, consistently meeting and exceeding KPIs.

My educational background includes CXC passes in multiple subjects, and I am proficient in Microsoft Office applications. I am self-motivated, adaptable, and possess excellent problem-solving abilities, which I believe are essential in delivering exceptional customer service.