Hena khan
@henakhan
I lead order-to-cash operations spanning collections, cash application, disputes, and credit control.
IndiaWhat I'm looking for
I've built 11 years of experience across accounts receivable and order-to-cash operations, covering collections, cash application, refunds, dispute management, credit control, billing, and team handling.
At Capgemini, I work as a Process Lead in Order to Cash, taking complete ownership of driving collections and cash applications. I lead regional and business cash calls with Sales, Marketing, Finance, and other stakeholders.
My experience also includes accounts receivable roles at Visionet Systems, First Source Solutions, Brickwork India, Aditya Birla Minacs, Hewlett Packard, and Ocwen Financial Solutions. I've managed customer disputes, reconciliations, unidentified cash tracking, bank reconciliation, refunds, reminders, dunning, and month-end closing activities.
I coach teams to deliver results while adhering to company policies, guide new team members, and communicate complex information with business partners and stakeholders.
Experience
Work history, roles, and key accomplishments
Responsible for complete ownership of driving collection and cash applications, including dispute management, refunds, and team coaching.
Sr. Associate (Accounts Receivable)
Visionet Systems
Jun 2020 - Mar 2021 (9 months)
Handled accounts receivable processes including cash applications, collections, and dispute resolution.
Sr. Analyst (Accounts Receivable)
First Source Solutions
Feb 2018 - Jan 2020 (1 year 11 months)
Performed accounts receivable duties including cash applications, collections, and customer query resolution.
Executive (Accounts Receivable)
Brickwork India
Jun 2014 - Jan 2017 (2 years 7 months)
Managed accounts receivable activities including cash applications, collections, and reconciliation.
Process Associate (Accounts Receivable)
Aditya Birla Minacs
Nov 2011 - Feb 2013 (1 year 3 months)
Handled accounts receivable processes including cash applications, collections, and customer communication.
Performed accounts receivable tasks including cash applications, collections, and dispute resolution.
Process Associate (Accounts Receivable)
Ocwen Financial Solutions
Jan 2008 - Jul 2010 (2 years 6 months)
Handled accounts receivable processes including cash applications, collections, and customer queries.
Education
Degrees, certifications, and relevant coursework
All India Management Association
MBA, Finance
Grade: B+
MBA in Finance from All India Management Association, Bangalore, completed in 2007 with B+ grade.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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