Aissata kobele Keita
@aissatakobelekeita
Bilingual customer service agent skilled in high-volume support, problem-solving, and empathetic communication.
What I'm looking for
Je suis agente de service à la clientèle bilingue (français–anglais) avec une expérience variée en centre d'appels, commerce de détail et services aux étudiants. Je combine écoute active, professionnalisme et approche orientée solutions pour accompagner les clients et étudiants efficacement.
J'ai géré des appels entrants, assuré le suivi et la documentation de dossiers, et fourni un service empathique chez ASEQ | Studentcare, tout en développant des compétences en vente et fidélisation lors de postes en point de vente et centre d'appels.
Étudiante en psychoéducation à l'Université de Montréal, je travaille bien sous pression, je résous des problèmes rapidement et je cherche à apporter mon sens du service et ma rigueur à une équipe centrée sur la clientèle.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Studentcare
Mar 2024 - Oct 2025 (1 year 7 months)
Handled inbound calls and guided students through processes, maintained accurate case documentation, and delivered empathetic, professional support to resolve issues.
Cashier
Couche-Tard
Aug 2022 - Feb 2024 (1 year 6 months)
Operated point-of-sale, managed cash transactions, and delivered fast, courteous customer service while resolving customer inquiries efficiently.
Call Centre Agent
Canadian POS
Jun 2022 - Aug 2022 (2 months)
Sold payment terminals via outbound/inbound calls, used persuasive communication to drive sales, and focused on customer retention.
Cashier
McDonald's
Jan 2019 - Jan 2022 (3 years)
Greeted customers, took orders, and processed transactions in a fast-paced environment while maintaining service quality and accuracy.
Education
Degrees, certifications, and relevant coursework
Université de Montréal
Bachelor of Science, Psychoeducation
Currently pursuing a Bachelor in psychoeducation, focusing on student support, active listening, and managing complex situations.
École secondaire Dalbé-Viau
Diploma of Secondary Studies, Secondary Education
Completed secondary education with a focus on foundational academic skills preparing for post-secondary studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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