ZZZak Zakaria
@zakzakaria
Customer-focused retail and call center professional with strong bilingual service skills.
CanadaWhat I'm looking for
Je suis un professionnel bilingue en service à la clientèle et vente avec environ six ans d'expérience dans le commerce de détail, les boutiques hors taxe d'aéroport et les centres d'appels. J'ai accueilli et servi une clientèle exigeante dans des boutiques de luxe à l'aéroport de Montréal et géré des communications clients en français et anglais au sein d'un centre d'appels.
Je suis polyvalent, organisé et orienté vers la satisfaction client; j'ai aussi de l'expérience en inventaire, caisse et travail en production. Ambitieux et débrouillard, je cherche l'occasion de prouver ma valeur et de contribuer concrètement à une équipe orientée service.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Aer Rianta International
Jun 2024 - Present (1 year 7 months)
Provide customer service at a duty-free boutique at Montréal airport serving high-end clientele and supporting luxury brand sales since June 2024.
Call Centre Agent
HydroSolution
Jan 2023 - Nov 2023 (10 months)
Handled bilingual (French/English) customer support and inquiries for HydroSolution from January to November 2023, resolving client issues and documenting cases.
Grocery Produce Clerk
Provigo
Jun 2022 - Dec 2022 (6 months)
Managed stocking, inventory and customer service in the produce department, improving display quality and maintaining stock levels from June to December 2022.
Factory Worker
Aliments Putters Inc.
Jun 2021 - Aug 2021 (2 months)
Performed assembly and production tasks on the factory floor during the summer 2021 season, following safety and quality procedures.
Cashier
Pizzeria
Jun 2020 - Sep 2020 (3 months)
Handled transactions, customer service and order processing at a pizzeria during summer 2020, maintaining accurate cash handling and order accuracy.
Education
Degrees, certifications, and relevant coursework
École secondaire Sophie-Barat
Diploma of Secondary Studies (DES), Secondary Education
2017 - 2022
Completed secondary education (DES) at École secondaire Sophie-Barat, graduating in June 2022.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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