Aishwarya Potdar

I’m an Account Management & Customer Success professional with 2+ years of experience managing enterprise portfolios across SaaS and BPaaS environments. I partner directly with C-suite stakeholders to drive measurable CX outcomes—CSAT improvement, revenue retention, and customer retention—while keeping cross-functional delivery on track.

As a Strategic Account Manager, I manage a $5M+ enterprise B2B portfolio as the primary customer success partner, owning end-to-end relationships with C-suite and other stakeholders. I achieved 140% of portfolio growth and retention targets while maintaining 100% customer retention, and I translate client goals into account-level success plans with measurable adoption milestones and QBR-ready outcome reports.

I’m focused on protecting outcomes under pressure: I negotiated a penalty reduction from 10% to 7.5% on a high-risk SLA miss by leading stakeholder alignment, designing a corrective action plan, and rebuilding trust—protecting ~$70K in at-risk revenue. I also drove end-to-end CSAT strategy, improving client satisfaction scores by 15% through proactive escalation management, SLA adherence, and trusted advisor engagement across business reviews.

I strengthen long-term relationships through structured re-engagement and operational enablement. I recovered a churn-risk account from dissatisfied to promoter status, preserving 100% of ARR, and led the development of a company-wide Customer Success Playbook now adopted org-wide. I also maintain Salesforce CRM pipeline hygiene and built real-time Excel dashboards that improved forecast accuracy and became go-to leadership reporting tools.