AA

Open to opportunities

Aishat Abubakar

@aishatabubakar1

Customer lifecycle and compliance professional driving accurate onboarding, regulated tenancy support, and service delivery.

What I'm looking for

I’m looking for a customer operations and compliance role where I can own regulated onboarding and account support, partner with stakeholders, maintain audit-ready records, and improve workflows in a fast-paced environment.

I’m a customer-focused operations and compliance professional, experienced in managing regulated customer lifecycles from onboarding through account support and tenancy completion. In my current role, I oversee onboarding for 20+ active applications weekly across Build-to-Rent sites, supporting 50+ enquiries while keeping the customer experience seamless and compliant.

Previously at Charoite Stones Limited, I coordinated customer-facing operations and project lifecycles across multiple property and construction deliverables. I partnered with contractors, suppliers, and internal teams to manage onboarding coordination, operational documentation, and workflow monitoring—identifying operational risks and compliance gaps early to protect delivery timelines.

I bring strong stakeholder communication, analytical follow-through, and process accuracy using CRM and reporting tools like Yardi, RentCafe CRM, Inventory Hive, and Microsoft Excel. I’m motivated by clear, customer-first communication, audit-ready records, and continuous improvement—so service delivery stays efficient, accurate, and on standard.

Experience

Work history, roles, and key accomplishments

UB

Current

Lettings Compliance Administrator

Current

Urban Bubble

Jan 2025 - Present (1 year 5 months)

Managed regulated customer lifecycles across two Build-to-Rent sites, onboarding 20+ applications weekly and supporting 50+ weekly enquiries from enquiry through move-in while maintaining a seamless customer journey. Coordinated cross-functional stakeholders and completed eligibility/contract compliance checks using audit-ready records and documentation to support timely tenancy progression.

Customer Lifecycle Management Customer Onboarding Regulatory Compliance Yardi Data Accuracy In Excel

CL

Lifecycle & Compliance Coordinator

Charoite Stones Limited

May 2020 - Apr 2024 (3 years 11 months)

Coordinated customer-facing operations and project lifecycles across multiple property and construction projects, managing onboarding coordination and operational documentation to ensure accurate, compliant progression of activities. Monitored workflows and delivery timelines, produced Microsoft Excel reports and tracking, and improved service continuity through proactive customer and stakeholder

Project Coordination Onboarding coordination Risk And Inefficiency Identification Excel reporting Continuous Improvement

Education

Degrees, certifications, and relevant coursework

LU

Lead City University

Bachelor of Science, Mass Communication and Media Technology

2021 - 2024

Activities and societies: Relevant areas: Digital Communication, Public Relations Strategy, Media Research, Stakeholder Communication, Consumer Behaviour, Data Interpretation & Research. Dissertation: The Impact of Influencer Marketing on University Students.

Earned a BSc in Mass Communication and Media Technology from Lead City University (2021–2024). Focused on digital communication, public relations strategy, media research, stakeholder communication, and consumer behaviour; dissertation examined the impact of influencer marketing on university students.

Tech stack

Software and tools used professionally

Gmail

Microsoft Excel

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