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Fahema Begum

@fahemabegum

Message

I coordinate gas compliance casework, records, resident access, and regulatory processes across housing operations.

United Kingdom

Message

What I'm looking for

I'm looking for a compliance-focused administrative role where I can manage casework, maintain accurate records, support regulatory processes, and help resolve operational issues in a fast-paced environment.

I'm currently coordinating gas compliance at Riverside, scheduling more than 20 daily service appointments across locations using OneServe and DRS.

I manage resident access through Salesforce, coordinate key safe codes with the Voids team, and maintain audit-ready compliance records including gas safety certificates, engineer photographs, and supporting documentation.

Previously at MHS Homes, I handled repair requests, tenant enquiries, safety surveys, arrears information, and housing officer allocations. At Sopra Steria UKVI, I processed 30+ applicants daily while maintaining a 100% quality score across identity checks, biometrics, and confidential immigration records.

I bring a careful, compliance-focused approach to casework, record accuracy, stakeholder communication, and escalating risks when needed.

Experience

Work history, roles, and key accomplishments

Current

Gas Compliance Coordinator

Current

Riverside

Nov 2025 - Present (10 months)

Scheduled 20+ new daily service appointments using OneServe and DRS, ensuring efficient job allocation across multiple locations. Managed resident access arrangements through Salesforce, coordinated with the Voids team, and oversaw compliance records to support audit readiness.

OneServe DRS Salesforce OpenHousing Compliance Monitoring Records Management Scheduling Stakeholder Communication Risk Awareness

Property Operations Associate

MHS Homes

Nov 2024 - Jan 2025 (2 months)

Managed inbound customer calls, booking repair requests and recording tenant interactions in the CRM system. Coordinated with departments to resolve enquiries, scheduled surveys, and used Excel to allocate housing officers efficiently.

CRM Excel Scheduling Customer Service Communication Skills Data Accuracy

Client Relations Specialist

Sopra Steria UKVI

Nov 2022 - Oct 2024 (1 year 11 months)

Verified authenticity of passports and BRPs using UV security checks in line with UKVI standards. Processed 30+ face-to-face applicants daily, captured biometric data, and maintained confidential records in line with GDPR.

UKVI Identity Verification Biometrics GDPR Records Management Quality Assurance Onboarding